Andrew Lacroce

• Formalized PI planning across 12 teams by standardizing cross-team estimation and building shared capacity visibility; used Jira as the execution backbone and a purpose-built Google Sheets workbook as a flexible planning layer to prototype the process before migrating to permanent tooling.
• Established cut-line communication protocols and trade-off frameworks that gave executives meaningful visibility into capacity and dependencies, enabling informed prioritization and reducing unstructured top-down pressure on teams.
• Restructured the planning timeline by shifting preparation further left, enabling teams to enter each quarter with committed, well-defined work and improving delivery cadence predictability across the program.

• Directly managed two teams (Order Management and Item Master DevOps, ~6 engineers each) within a ~100-person engineering org; drove a replatforming effort from Ruby/Scala to Kotlin, reducing tech debt and improving platform scalability.
• Reduced tech debt-driven support burden from 80% to 20% of team capacity, enabling sustained focus on feature development.
• Inherited a team in chronic firefighting mode; stabilized operations within 3–6 months by providing air cover, enforcing severity-based SLAs, and transferring prioritization ownership back to the team.

• Led a Scrum team within a 100+ microservice ecosystem and reduced customer-impacting errors by 50% in 3 months by tightening ownership, on-call practices, and incident review discipline.
• Expanded scope to lead 3 Scrum teams (~15–20 engineers) supporting Comcast's customer service messaging platform, reduced custom workflow implementation time from 3 months to 1 month, and mentored and hired talent across remote teams.

• Served as Scrum Master and program manager for the Comcast Messaging Platform (~10 DevOps engineers, 3–4 QA), responsible for all customer-facing SMS and email interactions across non-marketing channels.
• Led the phased AWS migration of the messaging platform; completed bulk traffic cutover in 6 months and full migration in 10–12 months, beating the original 12–18 month target.
• Integrated Comcast's AI assistant with the SMS platform, enabling customers to interact with automated troubleshooting workflows via interactive SMS dialog.

• Returned as the company was divested from eBay and established as an independent business, managing corporate IT acquisition and conversion projects within SAP through the separation.
• Held overall project management responsibility for moving roughly 500 to 1,000 employees to ADP payroll, coordinating Payroll, HR, Legal, and outside providers across requirements, communications, and training.

• Managed SharePoint and Office 365 (now Microsoft 365) implementation projects for client organizations, delivered as a series of short, sequential engagements.
• Delivered an internal SharePoint knowledge portal for JMS in Chicago, the largest engagement at roughly six months, from requirements gathering through implementation and training, with regular on-site work.
• Supported testing and acceptance of the portal, including building the prototype of the Selenium test framework used on the site.
• Assessed risk, estimated effort, drafted statements of work, tracked project budgets, and managed client expectations across geographically dispersed delivery teams.

• Joined as a Project Manager and was promoted; one of the senior project managers on the Toys R Us account, handling its small-project pipeline and several of its most business-critical, technically complex projects, along with work for Sports Authority and Dick's Sporting Goods.
• Delivered the Toys R Us omnichannel layaway program, rebuilding the payments flow to meet its requirements, and a complete rebuild of the Babies R Us baby registry.
• Managed the full delivery lifecycle across engineering, operations, and business teams on platforms serving millions of users with strict peak-season uptime requirements.

Led e-learning SaaS platform delivery for Fortune 500 clients.

Built and configured client-facing HR benefits enrollment systems for corporate customers, including open enrollment, qualifying life event processing, and COBRA enrollment workflows.